Care and attention
Surely no one wants to be involved in a car accident and even fewer people want to deal with insurance companies after the fact. Having Jim, Linda and their office handle the entirety of the process made my life dramatically simpler and less stressful such that I could focus on everything my body needed to heal. I somehow always felt I received the care and attention that only small intimate office could provide while also receiving the resources and power that only a large office could muster. This gave me the utmost confidence that my case resulted in the best possible outcome for me personally and that my interests were always paramount. While these situations are often measured by the financial, they are inherently personal and at all times I felt they truly cared and were invested in the best outcome for me. I would not and have not hesitated to refer friends, family or strangers to them as I am certain they would receive the same level of professionalism, care, thoroughness and even occasional humor (well needed at times) to keep things in perspective and get to the finish line.
Consider them as friends
Times were crazy and confusing after a major head on collision and all six of my family members were broken and hospitalized. After interviewing 3 law firms, I chose the Chalat Hatten & Banker law firm. From the very beginning, Russell and Jim were there and helped me and each of my family members as they were released from the hospital with everything from the hospitals to insurance companies.
It was such a burden lifted off my family and myself that we could concentrate on getting us healed and back to somewhat normal way of life. Any time any of us called or e-mailed any issues, Russell or Jim were on it without any hesitation and got back to us right away with answers and solutions. Without their help our lives would have been so difficult in our time of need. Not only is this firm very professional and knowledgeable they truly care and always treated us with respect and we will always consider them as friends! Gentlemen we all can’t thank you enough!